General Terms of Use of the Services and Products of Children's Kitchen "Furisto Burgas"

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GENERAL TERMS AND CONDITIONS FOR THE USE OF THE SERVICES AND PRODUCTS OF “FURISTO” CHILDREN’S MEAL SERVICE – BURGAS

I. General Provisions

These General Terms and Conditions govern the relationship between “Furisto” Children’s Meal Service and the users of its services and products. “Furisto”, available at www.furistoburgas.com, is a trademark of Furisto Burgas Ltd.

The website is available to all users who wish to use the services and products offered and have familiarised themselves with these General Terms and Conditions. By using the website and the services, customers are expected to read and accept these General Terms and Conditions in the manner provided for this purpose.

“Furisto” Children’s Meal Service reserves the right to amend and supplement these General Terms and Conditions. The current version is published at www.furistoburgas.com, and any amendments shall apply in accordance with the applicable legislation.

II. Terms of Use of the Services and Products

“Furisto” Children’s Meal Service uses a variety of ingredients to prepare the food it offers. The child for whom an order is placed must have already been introduced to all ingredients used in the prepared food, in accordance with the child’s age.

Customers can review the menu and its ingredients at www.furistoburgas.com, where the dishes and their ingredients are published.

Customers are responsible for checking the menu and determining whether the ingredients used are suitable for their child, taking into account which foods have already been introduced into the child’s diet.

Before placing an order, customers should ensure that their child has already been introduced to the relevant foods, including:

  • Dairy products: fresh milk, yoghurt, butter, white cheese, cottage cheese and kashkaval (Bulgarian yellow cheese);
  • Gluten;
  • Meat: beef, pork, lamb, rabbit and chicken;
  • Fish.

Customers should check the specific ingredients of each dish, as the ingredients may vary between menus.

The menu that excludes dairy products and gluten is not guaranteed to be free from traces of these ingredients. Dairy products and flour are used in the production process, which means there is a risk of cross-contact. This menu is intended for children with food intolerances but is not suitable for children with severe allergies to the relevant ingredients.

III. Orders

To place an order with “Furisto” Children’s Meal Service – Burgas, customers must complete an online order form at www.furistoburgas.com and provide the information required to process and fulfil the order.

Once the order has been processed, customers receive confirmation by email.

Order Placement Deadlines

Orders are accepted under the following conditions:

  • Orders for the next working day must be placed by 2:30 p.m. on the preceding working day.
  • Orders for Monday must be placed by 2:30 p.m. on the preceding Friday.
  • Orders for Saturday’s menu must be placed by 2:30 p.m. on Thursday.

Monthly subscriptions can be placed during the last 10 days of the current month for the following month.

Orders are fulfilled in the areas where delivery is available, as indicated on the website. Delivery conditions may differ for certain more remote areas and settlements.

IV. Menus and Prices

“Furisto” Children’s Meal Service – Burgas offers various types of children’s menus, including meat-based, vegetarian, dairy- and gluten-free menus, the puréed Bebe menu, and menus in different portion sizes.

Current prices are published at www.furistoburgas.com/bg/prices and can be checked when placing an order.

Furisto DUO — 200 g

Meat-based menu. The soup and main course are each 200 g.

Price: €5.11 per day (delivery not included).

Furisto DUO — 300 g

Meat-based menu. The soup and main course are each 300 g.

Price: €7.67 per day (delivery not included).

Furisto — 200 g

Meat-based menu. The soup and main course are each 200 g. Dessert weighs 150 g if it is a creamy dessert, or between 65 g and 100 g if it is a baked item.

Price: €5.62 per day (delivery not included).

Furisto Grande — 300 g

Meat-based menu. The soup and main course are each 300 g. Dessert weighs 150 g if it is a creamy dessert, or between 65 g and 100 g if it is a baked item.

Price: €7.41 per day (delivery not included).

Furisto Veggie — 200 g

Vegetarian menu. The soup and main course are each 200 g. Dessert weighs 150 g if it is a creamy dessert, or between 65 g and 100 g if it is a baked item.

Price: €5.62 per day (delivery not included).

Furisto Veggie Grande — 300 g

Vegetarian menu. The soup and main course are each 300 g. Dessert weighs 150 g if it is a creamy dessert, or between 65 g and 100 g if it is a baked item.

Price: €7.41 per day (delivery not included).

Furisto Bebe — 200 g

A fully puréed menu for children aged 7 months and older. It contains no added salt or sugar and excludes dairy products and gluten.

Price: €5.88 per day (delivery not included).

Furisto Bezz — 200 g

Meat-based menu made without dairy products or gluten-containing ingredients. The soup and main course are each 200 g. Dessert weighs 150 g if it is a creamy dessert, or between 65 g and 100 g if it is a baked item.

No dairy products or gluten-containing ingredients are added to this menu. It is intended for children with food intolerances but is not suitable for children with severe allergies to these ingredients, as the prepared food may contain traces of them due to the use of flour and dairy products in the production process.

Price: €6.39 per day (delivery not included).

Subscriptions

“Furisto” Children’s Meal Service offers the following subscriptions:

  • Weekly subscription – includes 6 standard 200 g menus over 6 days, from Monday to Friday.
  • Monthly subscription – available for the menus and period specified on the website. It can be ordered during the last 10 days of the current month for the following month. Customers receive a 6% discount on the menu price.

Delivery is charged separately. Current subscription prices and delivery terms are published on the website.

“Furisto” Children’s Meal Service reserves the right to change the menu in unforeseen circumstances.

V. Payment

Payment for ordered menus can be made by bank card through the website or in cash upon delivery by a “Furisto” Children’s Meal Service employee, where this option is available.

An order is considered confirmed once the payment has been received and recorded in the system.

To speed up confirmation, customers may email proof of bank transfer to:

VI. Delivery

Ordered menus are delivered in individual packages either to the specified address or to a selected collection point from the list published at www.furistoburgas.com/delivery.

Deliveries are made from Monday to Friday between 7:30 a.m. and 12:00 p.m. Saturday’s menu is delivered on Friday and must be stored in a refrigerator at a temperature between 0°C and +4°C.

Menus ordered for official public holidays that fall on non-working days are delivered on the preceding day.

“Furisto” Children’s Meal Service cannot guarantee an exact delivery time or a time requested by the customer.

Delivery Fees

According to the information published on the website, the standard delivery fees within the city of Burgas are:

  • €1.28 per day for delivery to an address;
  • €0.50 per day for delivery to a collection point.

Delivery prices and conditions for other settlements may differ. Current information is published on the website.

Delivery Areas

Year-round home deliveries are available in the following neighbourhoods of Burgas: Bratya Miladinovi, Vetren, Vazrazhdane, Dolno Ezerovo, Zornitsa, Izgrev, Lazur, Meden Rudnik, P. Slaveykov and Sarafovo, as well as in the town of Pomorie.

Deliveries to Kraimorie, Atiya, Chernomorets, Sozopol, Ravadinovo, the Kavatsite area, Duni Resort, the Arkutino area, Primorsko, Kiten, Lozenets, Tsarevo, Aheloy, Ravda, Nessebar, Sunny Beach, Sveti Vlas, Elenite Resort and campsites are available only during the summer season, subject to the current delivery conditions.

For areas not included in the published list, customers should contact “Furisto” Children’s Meal Service in advance on 0700 50 115, on working days between 9:00 a.m. and 5:00 p.m., to confirm whether delivery is available.

Customers must ensure that someone is available at the specified address to receive the order on the delivery day or authorise a representative to accept it on their behalf.

If the delivery address or other delivery details need to be changed, customers should contact the “Furisto” Children’s Meal Service team within a timeframe that allows the changes to be processed before delivery.

If the customer does not make arrangements for the ordered food to be handed over and cannot be contacted, the food will be handled in accordance with the applicable food safety rules and the requirements of the competent control authorities.

If the customer requests that the food be handed over to a concierge, shop or another third party, the customer must ensure that the recipient is able to accept the order and arrange for its proper storage. Responsibility for storage after handover shall be determined according to the circumstances and applicable legislation.

VII. Food Storage

Food delivered by “Furisto” Children’s Meal Service has an expiry date indicated on the label of each package.

The food must be stored in a refrigerator at a temperature of no more than +4°C, in accordance with the instructions on the packaging.

Customers are responsible for following the food storage and use instructions. To the extent permitted by applicable law, “Furisto” Children’s Meal Service shall not be liable for any deterioration in quality or spoilage resulting from improper storage after delivery. This also applies to Saturday’s menu delivered on Friday.

VIII. Refunds

“Furisto” Children’s Meal Service refunds payments for unused food under the conditions set out below, following an explicit request from the customer and in accordance with applicable legislation.

Postponing or Temporarily Suspending the Delivery of Food Already Ordered

Customers must request a temporary suspension or postponement of a delivery within the deadline announced by “Furisto” Children’s Meal Service for order changes. According to the terms published on the website, notice must be provided by 3:00 p.m. on the preceding day.

Where the request is submitted within the applicable deadline and confirmed, the amount paid for unused menus will be refunded to a bank account provided by the customer.

If notice is not provided within the required timeframe, the amount paid for menus that have not been received will not be refunded, except where otherwise required by applicable legislation.

Permanently Cancelling the Delivery of Food Already Ordered

To permanently cancel deliveries that have already been ordered, customers must send explicit written notice to “Furisto” Children’s Meal Service. For the change to take effect from the following day, the notice must be submitted within the deadline specified above.

A refund for unused food will be issued where the applicable conditions for a refund have been met.

Refunds will be processed within 14 business days of receipt of the written notice and all necessary information, to a bank account specified by the customer, unless a different period is prescribed by applicable legislation.

For discounted monthly subscription packages, the remaining refundable amount will be calculated in accordance with the terms of the relevant subscription and the applicable refund rules.

Nothing in this section limits consumers’ statutory rights, including their rights in the event of a breach of contract or other circumstances in which a refund is required by law.

IX. Final Provisions

In the event of a breach of these General Terms and Conditions, “Furisto” Children’s Meal Service reserves the right to take appropriate action in relation to the fulfilment of an order, including refusing or suspending deliveries where permitted by applicable legislation.

For further information, customers can visit www.furistoburgas.com or contact “Furisto” Children’s Meal Service – Burgas:

The latest information on menus, prices, subscriptions, collection points and delivery schedules is available at www.furistoburgas.com.