General Terms of Use of the Services and Products of Children's Kitchen "Furisto Varna"

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GENERAL TERMS AND CONDITIONS FOR THE USE OF THE SERVICES AND PRODUCTS OF “FURISTO” CHILDREN’S MEAL SERVICE – VARNA

I. General Provisions

These General Terms and Conditions govern the relationship between “Furisto” Children’s Meal Service and the users of its services and products. “Furisto”, available at www.furistovarna.com, is a trademark of Furisto Ltd.

The website is available to all users who wish to use the services and products offered and have familiarised themselves with these General Terms and Conditions. By using the website and the services, the customer is expected to read and accept these General Terms and Conditions in the manner provided for this purpose.

“Furisto” Children’s Meal Service reserves the right to amend and supplement these General Terms and Conditions. The current version is published at www.furistovarna.com, and any amendments shall apply in accordance with the applicable legislation.

II. Terms of Use of the Services and Products

“Furisto” Children’s Meal Service uses a variety of ingredients to prepare the food it offers. The child for whom an order is placed must have already been introduced to all ingredients used in the prepared food, in accordance with the child’s age.

Customers can review the menu composition at www.furistovarna.com, where the dishes and their ingredients are published.

Customers are responsible for checking the menu and determining whether the ingredients used are suitable for their child, taking into account which foods have already been introduced into the child’s diet.

Before placing an order, customers should ensure that their child has already been introduced to the relevant foods, including:

  • Dairy products: fresh milk, yoghurt, butter, white cheese, cottage cheese and kashkaval (Bulgarian yellow cheese);
  • Gluten;
  • Meat: beef, pork, lamb, rabbit and chicken;
  • Fish.

Customers should check the specific ingredients of each dish, as the ingredients may vary between menus.

The menu that excludes dairy products and gluten is not guaranteed to be free from traces of these ingredients. Dairy products and flour are used in the production process, which means there is a risk of cross-contact. This menu is not suitable for children with severe allergies to the relevant ingredients.

III. Orders and Requests

To place an order with “Furisto” Children’s Meal Service – Varna, customers must complete an online order form at www.furistovarna.com and provide the information required to process and fulfil the order.

Once the order has been processed, customers receive confirmation by email.

Order Placement Deadlines

Orders are accepted in accordance with the deadlines specified on the website and in the online ordering system. Customers must observe the published cut-off times for placing orders and making changes to scheduled deliveries.

Monthly subscriptions can be placed during the last 10 days of the current month for the following month.

The monthly subscription starts on the first Monday of the month and ends on the last Friday of the month, in accordance with the published schedule.

Orders are fulfilled in the areas for which delivery is available, as indicated on the website. Delivery prices and conditions may differ for certain more remote areas.

IV. Menus and Prices

“Furisto” Children’s Meal Service – Varna offers various types of children’s menus, including meat-based, vegetarian and dairy- and gluten-free menus, as well as menus in different portion sizes.

Current prices are published at www.furistovarna.com/bg/prices and can be checked when placing an order.

Furisto DUO — 200 g

Meat-based menu. The soup and main course are each 200 g.

Price: €5.30 per day (delivery not included).

Furisto DUO Grande — 300 g

Meat-based menu. The soup and main course are each 300 g.

Price: €7.70 per day (delivery not included).

Furisto — 200 g

Meat-based menu. The soup and main course are each 200 g. Dessert weighs 150 g if it is a creamy dessert, or between 65 g and 100 g if it is a baked item.

Price: €5.80 per day (delivery not included).

Furisto Grande — 300 g

Meat-based menu. The soup and main course are each 300 g. Dessert weighs 150 g if it is a creamy dessert, or between 65 g and 100 g if it is a baked item.

Price: €8.20 per day (delivery not included).

Furisto Veggie — 200 g

Vegetarian menu. The soup and main course are each 200 g. Dessert weighs 150 g if it is a creamy dessert, or between 65 g and 100 g if it is a baked item.

Price: €5.80 per day (delivery not included).

Furisto Veggie Grande — 300 g

Vegetarian menu. The soup and main course are each 300 g. Dessert weighs 150 g if it is a creamy dessert, or between 65 g and 100 g if it is a baked item.

Price: €8.20 per day (delivery not included).

Furisto Bezz — 200 g

Meat-based menu made without dairy products or gluten-containing ingredients*. The soup and main course are each 200 g. Dessert weighs 150 g if it is a creamy dessert, or between 65 g and 100 g if it is a baked item.

No dairy products or gluten-containing ingredients are added to this menu. It is suitable for children with food intolerances, but not for children with severe allergies to these ingredients, as the prepared food may contain traces of them due to the use of flour and dairy products in the production process.

Price: €6.30 per day (delivery not included).

Subscriptions

“Furisto” Children’s Meal Service offers the following subscriptions:

  • Weekly subscription – includes 6 menus for 6 days. The price depends on the selected menu and the conditions published on the website.
  • Monthly subscription – available for the subscription menus listed on the website. It can be ordered during the last 10 days of the current month for the following month.

Customers receive a 6% discount on the price of the food with a monthly subscription and a 3% discount with a weekly subscription. Delivery is charged separately.

“Furisto” Children’s Meal Service reserves the right to change the menu in unforeseen circumstances.

V. Payment

Payment for ordered menus is made using the payment methods available on the website and displayed during the checkout process.

An order is considered confirmed once the applicable payment requirements have been met and confirmation has been received from the system.

For further information about payment, customers can contact “Furisto” Children’s Meal Service – Varna:

VI. Delivery

Ordered menus are delivered either to the customer’s address or to a selected collection point from the list published at www.furistovarna.com/delivery.

Deliveries are made according to a schedule determined for each neighbourhood or area. Delivery times are approximate and may change depending on weather conditions, road conditions and traffic.

Delivery Fees

According to the information published on the website, the standard delivery fees are:

  • €1.30 per day for delivery to an address;
  • €0.80 per day for delivery to a collection point.

Delivery fees for more remote neighbourhoods and areas may vary. Current information is published on the website.

Deliveries are available in Varna and in other serviced areas and settlements, subject to the current delivery schedule and available delivery options.

The full list of serviced areas, collection points, delivery times and fees is published on the delivery page and may be updated.

Customers must ensure that someone is available at the specified address to receive the order on the delivery day or authorise a representative to accept it on their behalf.

If the delivery address or other delivery details need to be changed, customers should contact “Furisto” Children’s Meal Service within a timeframe that allows the changes to be processed before delivery.

“Furisto” Children’s Meal Service cannot guarantee an exact delivery time beyond the approximate schedule provided.

If the customer does not make arrangements for the ordered food to be handed over and cannot be contacted, the team will take action in accordance with the applicable food safety requirements and delivery procedures.

If the customer explicitly requests that the food be left with a concierge or handed over to a third party, the customer must ensure that the recipient is able to accept the order and arrange for its proper storage. Responsibility for storage after handover shall be determined according to the circumstances and applicable legislation.

For areas not included in the published list, customers should contact “Furisto” Children’s Meal Service – Varna in advance on 0700 50 115 to confirm whether delivery is available.

VII. Food Storage

Food delivered by “Furisto” Children’s Meal Service has an expiry date indicated on the label of each package.

The food must be stored in a refrigerator at a temperature of no more than +4°C, in accordance with the instructions on the packaging.

Customers are responsible for following the food storage and use instructions. To the extent permitted by applicable law, “Furisto” Children’s Meal Service shall not be liable for any deterioration in quality or spoilage resulting from improper storage after delivery.

VIII. Refunds

Refunds for unused food are processed under the conditions set out below, in accordance with applicable legislation and the circumstances of each case.

Postponing or Temporarily Suspending the Delivery of Food Already Ordered

Customers must request a temporary suspension or postponement of a delivery within the deadline announced by “Furisto” Children’s Meal Service for order changes.

Where the request is submitted within the applicable deadline and confirmed, the amount paid for unused menus will be refunded to a bank account provided by the customer or settled by another applicable method agreed with the customer.

If notice is not provided within the required timeframe, eligibility for a refund will be assessed according to the circumstances and applicable legislation.

Permanently Cancelling the Delivery of Food Already Ordered

To permanently cancel deliveries that have already been ordered, customers must send written notice to “Furisto” Children’s Meal Service and provide the information required to process the refund.

A refund for unused food will be issued where the applicable conditions for a refund have been met.

Refunds will be processed within 14 business days of receipt of the written notice and all necessary information, unless a different period is prescribed by applicable legislation.

For discounted monthly subscription packages, the remaining refundable amount will be calculated in accordance with the terms of the relevant subscription and the applicable refund rules.

Nothing in this section limits consumers’ statutory rights, including their rights in the event of a breach of contract or other circumstances in which a refund is required by law.

IX. Final Provisions

In the event of a breach of these General Terms and Conditions, “Furisto” Children’s Meal Service reserves the right to take appropriate action in relation to the fulfilment of an order, including refusing or suspending deliveries where permitted by applicable legislation.

For further information, customers can visit www.furistovarna.com or contact “Furisto” Children’s Meal Service – Varna:

The latest information on menus, prices, subscriptions, collection points and delivery schedules is available at www.furistovarna.com.